Refund and Returns Policy

Information about returning, exchanging and claiming products in the online store  gb7shop.com

RETURN OF GOODS

Returning the goods means that the User exercises his right to withdraw from the concluded online sales contract.

Conditions for exercising the User’s right of withdrawal from the concluded online sales contract:

✔ The cancellation must be made within 14 (fourteen) days from the day of delivery of the goods.

✔ The user is obliged to inform gb7shop.com of his intention to withdraw from the contract by returning the purchased goods or replacing them, by stating his decision in writing via the link or complaint form specified by gb7shop.com

✔ The goods must be returned in the condition in which they were delivered to the User or to a person designated by the latter; The User is responsible for returning the goods in the specified condition.

✔ Address for returning the goods / by Speedy or Econt /: GOLD BRAND SEVEN – Voenna Rampa residential area, 1A Prof. Ivan Georgov Street

✔ Goods returned within the above period are accepted only if the following conditions are simultaneously met:

• The goods are in their original packaging;
• The goods are not used, stained or in a damaged appearance;
• The integrity of the packaging is not broken /original packaging, box, carton, labels, etc./
• There is no shortage of accessories, stickers, etc.
• You have a good reason for this.
• Wrong product sent by us
• Return shipping costs are paid by the customer.
• A receipt, cashier’s slip for receiving a money transfer and/or invoice is attached.

✔ The costs of returning the goods are at the expense of the Consumer – according to Art. 47, para. 1, item 9 of the Consumer Protection Act; 

✔ The request for return must be made in writing using the complaint form. 

✔ Refund of the amount is made within fourteen days of receipt of the Goods at the specified return address, to the bank account specified by the User.

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EXCHANGE OF GOODS

The replacement of the goods means that the User does not withdraw from the concluded online sales contract, but wishes to return to gb7shop.com the goods already delivered to him due to a defect found by the User and to receive an identical one to the returned goods. The User is obliged to indicate the reasons for the requested replacement.

Условия за упражняване на правото на искане извършването на замяна на закупена от онлайн магазина стока:

✔ Искането за замяна следва да бъде направено в срок от 14 (четиринадесет) дни, считано от деня на доставката на стоката.

✔ Потребителят е длъжен да информира gb7shop.com за своето намерение да замени получената стока, като заяви своето решение в писмен вид.

✔ Разноските по връщането на стоката до gb7shop.com с цел заменянето й с друга идентична стока, както и разноските по обратната (повторна) доставка на стоката до посочен от Потребителя в поръчката адрес, са за сметка на Потребителя. Потребителят не дължи заплащане на разноските по връщането на стоката до Дружеството с цел заменянето й с друга идентична стока в случаите на констатирани и потвърдени от gb7shop.com явни недостатъци на стоката.

✔ При замяна на стока се прилагат съответно правилата за връщане на стока, описани в общите условия.

✔ Замяната на стока с идентичен продукт се извършва съгласно условията на обикновена (първоначална) поръчка.

В случай, че:

gb7shop.com няма в наличност идентичен продукт, с който да бъде заменена върнатата стока, и Потребителят не желае да замени върнатата стока с друга стока,

gb7shop.com се задължава да възстанови на Потребителя платената от него стойност на стоката в съответствие с общи условия и се освобождава от всякаква друга отговорност.

Правила, приложими и при връщането, и при замяната на стоки:

✔ Възстановяването на суми, при наличие на основание за такова, се извършва по банков път, и се извършва в съответствие с разпоредбите, съдържащи се в настоящите Общи условия.

✔ До момента на предаване на връщаната/заменяната стока на gb7shop.com рискът от погиването или повреждането й се носи от Потребителя.

✔ Върнатата (при упражнено правно на отказ и при искане за замяна) стока се преглежда, чрез отваряне на получената от Потребителя пратка в присъствието на комисия в състав от трима души. Констатациите на комисията относно състоянието на върната стока са обвързващи за страните.

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Преди да върнете, замените или откажете закупен продукт, трябва да попълните приложените форми на сайта gb7shop.com

Връщане и замяна

• Връщане –
• Съгласно разпоредбите на чл. 55 от ЗЗП, потребителят има право да върне закупената от него стока в рамките на 14 дни от датата на закупуването и. Можете да върнете продукт, ако продуктът не е използван и е във вида, в който е закупен – с етикетите и опаковката. Свържете се с нас при нужда от пояснения и уточнения.

Връщане на продукт е валидно, ако при доставката получите продукт различен от поръчаният, грешен цвят или размер. Връщането става в рамките на 14 дни в състоянието в което е получен продукта (не нарушена опаковката, продукта не е използван и не е нарушена неговата цялост).

Returns are made in the following way – you send the product to a previously specified and agreed upon delivery address with us – the transportation costs are at your expense. We will refund you the amount by bank transfer after we receive the product you returned and determine that it is in the form in which you received it and within 30 days we will refund you the amount to a bank account previously provided by the customer, with the customer having the right to replace it with the same or another product before the refund.

Exchange – you send us the product. Once we receive it and determine that it is in the condition in which it was purchased, we send the new product, specifying the model / color, size, etc. / in advance. Transportation in both directions is at the expense of the customer.

If a problem occurs that you believe is the fault of the manufacturer, improper workmanship or a defect in the materials, you can make a complaint. The complaint is accepted on the “complaint form” page with a description of the problem. We will respond to you as soon as possible and will forward the matter to the importers/manufacturers.

After the preliminary information submitted by you is checked by the responsible importer/manufacturer for the defect or damage, the manufacturer establishes the cause of its occurrence. If it is the fault of the importer/manufacturer, a free repair is carried out. If the repair is impossible, the product is replaced with another. If it is impossible to repair or replace, the amount paid is refunded.

• Repair and service 

All warranty services and repairs are covered by the importers. Transportation in both directions is at the expense of the customer.

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The consumer has the right, within 14 days, to unconditionally withdraw from a distance contract or an off-premises contract, without paying any costs, except for those for delivery in case he has chosen a method of delivery other than the standard cheapest for the trader, as well as the costs of returning the goods.

The 14-day period begins to run from the date of:

• conclusion of the contract – in the case of a service contract;
• acceptance of the goods by the consumer or a third party other than the carrier

Within 14 days of the stated desire to withdraw from the contract, the consumer must return the goods to the trader. Within 14 days from the date on which he was notified of the consumer’s decision to withdraw from the contract, the trader shall reimburse all amounts received from the consumer, including delivery costs.

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 Product Warranty:

Our products have a standard warranty against manufacturing defects, which you can benefit from by attaching an invoice or receipt.

The warranty is void in the event of:

• – Damage caused by poor transportation, storage or improper operation.
• – Attempted repair by the Customer and/or other unauthorized person.
• – When using poor-quality and non-original consumables.